Shipping policy
Shipping Policy
Shipping Rates
We keep shipping simple and transparent. We currently ship Australia-wide, with shipping rates calculated based on item size and type.
Standard Shipping
- Standard shipping (0–0.5kg): $9.95
- Standard shipping (0.51–2kg): $12.95
- Standard shipping (2.1–5kg): $16.95
Bulky / Large Items (including selected supplier products)
- 0–2kg: $14.95
- 2.1kg+: $19.95
Please note: Some bulky items, supplier products, and remote delivery locations may incur additional shipping charges. If additional charges apply, we’ll contact you prior to processing your order.
Some larger items may ship directly from supplier warehouses. Where applicable, shipping costs will be clearly displayed at checkout.
Where Orders Ship From
Orders may be shipped from:
- Our clinic location
- Supplier warehouses within Australia
If your order contains multiple items, they may arrive in separate parcels depending on where the products are dispatched from.
Delivery Partners
We use trusted Australian delivery providers to ensure reliable delivery:
- Australia Post (Parcel Post & Express Post)
- StarTrack
- Team Global Express
The courier used may vary depending on your location, parcel size, and warehouse dispatch location.
Dispatch Times
Orders are processed and dispatched Monday to Friday (excluding public holidays).
- Orders placed before 9:00 am are typically dispatched the same business day.
- Orders placed after 9:00 am will usually be dispatched the next business day.
During busy periods or promotions, dispatch may take slightly longer.
Estimated Delivery Times
Typical delivery timeframes once dispatched:
Standard Shipping
- Metro areas: 2–7 business days
- Regional areas: 3–14 business days
Express Shipping (Australia Post)
- Metro areas: 1–3 business days
Delivery times are estimates and may vary depending on courier networks and destination.
Order Tracking
Once your order has been dispatched, you will receive a tracking email with a link to track your delivery.
Tracking updates may take several hours to appear after dispatch.
Multiple Shipments
If your order contains products shipped from different locations, they may be delivered in separate packages with separate tracking numbers.
Delivery Delays
While we work with reliable carriers, delivery delays can occasionally occur due to factors outside our control such as:
- Extreme weather
- Peak delivery periods
- Courier network delays
If your order appears delayed, please contact us and we will assist you.
Incorrect Address Details
Please ensure your delivery address is correct at checkout. We cannot be responsible for delays or additional costs resulting from incorrect shipping information.
Need Help With Your Order?
If you have any questions about your delivery, please contact us and we’ll be happy to help.
Email: info@wellnessone.com.au
Please include your order number when contacting us so we can assist you quickly.