Refund policy

Returns, Refunds & Replacements Policy

We want you to be satisfied with your purchase. If there is an issue with your order, please contact us and we will do our best to resolve it quickly.

This policy operates in accordance with the Australian Consumer Law (ACL).

Change of Mind Returns

We offer a 14-day return window for change-of-mind purchases.

To be eligible for a return:

  • The item must be unused
  • In the same condition you received it
  • In its original packaging
  • With proof of purchase

Customers are responsible for the cost of return shipping.

To request a return, please contact us at:
info@wellnessone.com.au

Items sent back without first requesting a return will not be accepted.

Return address:
Wellness One
2/7 Church St
Boonah, Queensland 4306

Faulty, Damaged or Incorrect Items

Please inspect your order upon delivery and contact us immediately if your item is:

  • Faulty
  • Damaged during delivery
  • Incorrect or significantly different from the description

If a product is confirmed to be faulty or incorrect, you may be entitled to a repair, replacement, or refund in accordance with Australian Consumer Law.

Please include:

  • Your order number
  • Photos of the product and packaging
  • A brief description of the issue

This helps us resolve the problem quickly.

Return Eligibility

Returns must meet the following conditions:

  • Items must be unused
  • Returned in original packaging
  • Returned within 14 days of delivery
  • Include proof of purchase

Certain items cannot be returned, including:

  • Perishable goods
  • Custom or personalised products
  • Personal care items
  • Hazardous materials
  • Flammable liquids or gases
  • Sale items
  • Gift cards

If you are unsure whether your item is eligible, please contact us before returning it.

Exchanges

The fastest way to receive a different item is to return the original item first. Once the return has been approved, you may place a new order for the replacement item.

Items Shipped From Supplier Warehouses

Some products may be shipped directly from supplier warehouses. If a return is required for these items, we will provide the appropriate return instructions.

Refunds

Once we receive and inspect your returned item, we will notify you if the refund has been approved.

If approved:

  • Refunds will be issued to the original payment method
  • Processing typically occurs within 10 business days

Please note it may take additional time for your bank or credit card provider to process the refund.

If more than 15 business days have passed since approval, please contact us.

Need Help?

For any return or order enquiries, please contact:

info@wellnessone.com.au

Please include your order number so we can assist you as quickly as possible.